FAQ’s

Where are you based?

We are based in Centurion, Gauteng.

How long does delivery take?

We make use of reliable couriers. Your journal should be delivered at the given address between 4-7 working days for all central cities from payment received. Please note that delivery can take up to 10 working days for remote locations.

Please take weekends and public holidays into account when calculating this.

*Please note our courier is scheduled for every Wednesday and Friday.

If I have queries or questions, whom do I contact?

Please email any questions or queries to: info@wildernesstowellness.co.za

This is a present, can I add a personalised note?

Absolutely!  At a minimal fee of R15-00 we can add a card with a special message.

Please e-mail us on  info@wildernesstowellness.co.za with your personalised message.

 

RETURN POLICY

We have a non-negotiable no-refund policy.

We ONLY accept returns of defective products damaged during manufacturing or delivery.

If a product is returned for reasons as set out above, it will be replaced by us. No cash refunds will be made.

Please e-mail full details of the damaged product to info@wildernesstowellness.co.za within 5 days of receipt of the product.

If your return is approved, the cost of return shipping will be at WILDERNESS TO WELLNESS’s expense.

Please allow 5-10 working days for returns to be processed.

WILDERNESS TO WELLNESS does not accept returns of damaged or dirty products caused by the consumer, or any used products.

We will not issue refunds for products purchased through other entities, such as distributors or retail partners.

 

SHIPPING POLICY

We have a flat shipment rate of R99-00 anywhere in South Africa.

All items are sent from our Studio:

6 Mt Yale Street

Midlands Estate, Midstream Drive

Centurion

* International shipping will be calculated and quoted on an adhoc basis.

If you have any enquiries please send us a mail : info@wildernesstowellness.co.za

We thank you for your support and understanding.

Regards,

The Wilderness to Wellness Team.